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Have questions, concerns, or need guidance? Our care team is ready to assist you 24/7.

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Contact Details

Reach Us Any Way You Like

Whether you have a general inquiry, need technical support, or want to partner with us — we'd love to hear from you.

Phone (General)+1(646) 9333 068
Emergency Hotline+1 (800) 911-HELP — Available 24/7
Headquarters150 Bond St E 1,350 - Oshawa, ON L1G 0B71
Operating HoursEmergency: 24/7 · Regular: Mon–Fri 8am–8pm,
Sat–Sun 9am–5pm
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FAQ

Frequently Asked Questions

How do I book an appointment?
Visit our Book Appointment page, fill in your details, choose your specialist and preferred date, and submit. Our team will confirm within 24 hours.
Are virtual consultations covered by insurance?
Many major insurance providers now cover telehealth visits. We accept most plans — contact us to verify your specific coverage before booking.
How long does pharmacy delivery take?
Orders placed before 2PM qualify for same-day delivery in supported cities. Standard delivery takes 1–2 business days nationwide.
Is my health data secure?
Absolutely. We are fully HIPAA-compliant. Your data is encrypted at rest and in transit, and is never shared with third parties without your explicit consent.
Can I cancel or reschedule my appointment?
Yes — you can cancel or reschedule at no cost up to 24 hours before your appointment. Contact us by phone or email to make changes.
Do you accept walk-in patients?
Our partner clinics accept walk-ins based on availability. For guaranteed care, we recommend booking in advance through our platform.
How do I upload a prescription for pharmacy orders?
Visit our E-Pharmacy page and use the prescription upload tool. Accepts PDF, JPG, and PNG formats up to 10MB.
Can I apply to join as a doctor or specialist?
Yes! Visit our Doctors page and fill in the quick application form, or email your credentials to [email protected].
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